NEW! For purchases made on OkaRecovery.com, you can now process your return online. Click the button below to start your return.

Note: To access your order and start a return or exchange, please log in with the email address used at checkout.

During the return process you will be asked to make some choices:

• You will be asked for your original order number and the shipping zip code.
• You will choose if you would like to print a pre-paid return label (a $5.99 fee will be deducted from your refund) or if you would like to return the items via the service of your choice at your own cost.
• You must have a printer to use the pre-paid label option, as you will be asked to print the label yourself. Pre-paid labels are valid for 30 days from creation.
• Please note: if you ship on your own we do not have any record of your tracking number and cannot provide email updates for status.
• You will be refunded to your original form of payment.
• If you choose to receive your refund to your original form of payment (less any applicable service fees and original shipping charge), your refund will be issued once your returned item(s) has been received and processed by our warehouse team. Once processed, you will receive an email on the status of your return; please allow 7 - 10 business days after processing for your refund to show on your card.